11. Sınıf Cem Yayınları İngilizce Ders Kitabı Sayfa 72 Cevabı 2017 – 2018 Yeni Müfredat
11. Sınıf Cem Yayınları İngilizce Ders Kitabı Sayfa 72 Cevabı
Read the lines of a dialogue between a cali center agent and a customer and put them in the correct order.
(.f.) Customer :
(….) Customer :
(….) Customer :
(….) Customer :
(….) Call center agent :
Good morning, I have a complaint about my mobile phone. I bought it a month ago and now, its camera is gone.
No, thanks. I’ll take it to the service today. Have a nice day.
Yes. I have spilled some coffee on ıl.
I have tried that twice, but unfortunately, it is the same.
Hello, madam. Something wrong must have happened. Could you please check the settings of your mobile?
(….) Call center agent : Oh, I see. You shouldn’t have spilled any liquid on it. And if you had done so,
you should have brought the phone to the mobile phone technical support service immediately. Or, you could have tried to dry it before you used it again. Now, it may be late, but still you can take it to the nearest service. Anything
(….) Call center agent : Has the phone fallen or have you spilled any liquid on it?
Work in groups of four. Imagine that there is a call center, 118, for complaints about any subject. Two of you are the agents in the call center who will give advice and the others call the center for a complaint. Then, change the roles and role-play.
Choose one of the dialogues you wrote in exercise 12 and make a video.
- Cevap:
